Question 1

When is drone footage available?

Accepted Answer

Drone filming depends on weather and location. Drones cannot fly in rain, snow, or very dark conditions. Some cities (like Washington, D.C.) have restrictions or no-fly zones. As a licensed business, we follow all FAA drone regulations, so availability may vary depending on your event.

Question 2

What if it rains, snows, is too dark for drone footage, or my location is in a no-fly zone?

Accepted Answer

You will not be charged the $149.99 drone fee if conditions prevent drone use or your location is restricted. If your video relies on drone footage (e.g., music videos or real estate videos), you may cancel and reschedule up to 3 hours before your booking. Your deposit will be applied toward your new booking date.

Question 3

What’s the difference between “Additional Hour” and “Last-Minute Additional Hour”?

Accepted Answer

- Additional Hour – $149.99/hour
 Extra filming time booked before the event at a discounted advance rate. Ideal if you know your event may run longer.
- Last-Minute Additional Hour – $225.99/hour
 Extra filming time requested on the day of the event, billed at time-and-a-half due to the schedule change.
Booking in advance saves money and guarantees full coverage without last-minute fees.

Question 4

What’s included in a re-edit?

Accepted Answer

A re-edit is editing-only work done on footage already filmed. It’s perfect if you’d like adjustments to pacing, style, or clip selection. No new footage is captured during a re-edit.

Question 5

What counts as an “additional filming location”?

Accepted Answer

An additional location means filming in a completely different spot outside of your main site (e.g., driving from one business to another). Filming in different areas of the same property does not count.

Question 6

How do travel fees work?

Accepted Answer

The first 30 miles of travel to your filming location are included in your package. Anything beyond 30 miles is billed at $2.50 per mile.

Example: If the location is 45 miles away, that’s an additional $37.50 travel fee.

Question 7

Are photo add-ons available for weddings or engagements?

Accepted Answer

No. Weddings and engagements are full of key moments that cannot be missed. Since our focus must stay fully on capturing video, we do not offer photo add-ons during weddings or engagements. For businesses and non-timed events, photos can be captured alongside video without missing important details.

Question 8

Can I purchase only photos without a video?

Accepted Answer

No. Photos are offered as an add-on to a video package and are not available for standalone purchase. You must book a video service to include or add professional photos.

Question 9

Why do you charge a non-refundable deposit fee?

Accepted Answer

The deposit secures your date and ensures no other bookings are scheduled in case you need extra hours of coverage. If you cancel, we would lose the income we had planned to earn for that day.

Question 10

How does payment work?

Accepted Answer

Payment Options:

Option 1 – Split Payment
- Half of the total, minus the deposit fee, is due on the day of the event. This can be paid via cash, check, or mobile invoice/tap pay.
- The remaining balance is due when your final video is delivered. This second payment must be completed online via mobile invoice (cash or check cannot be accepted at this stage).
Example:
 If your video costs $1,000 and you paid a 10% deposit ($100), you would pay $450 on the day of the event and $450 after your video is delivered.

Option 2 – Full Payment Upfront
- You may pay the full balance (minus the deposit fee) on the day of the event using cash, check, or mobile invoice.

Note:
- If you wish to pay the entire amount in cash or check, it must be paid in full on the day of the event.
- For split payments, only the first half can be made in cash or check; the final balance must be completed online.

Question 11

Does the deposit fee go toward my video?

Accepted Answer

Yes! The deposit is 10% of your total video package and is applied directly to your final balance.

Example: For a $1,000 video package, the deposit would be $100.

Question 12

How long does it take to receive my video?

Accepted Answer

Delivery typically takes 3–4 weeks, depending on the video’s length, complexity, and our seasonal workload. Expedited delivery guarantees your video within one week and prioritizes your project. If we fail to meet this deadline, your expedited fee will be fully refunded.

Question 13

What if my event goes longer than expected?

Accepted Answer

If your event runs longer than your booked package allows and you would like us to continue filming, please inform us immediately. Additional time will be billed at our Last-Minute Hourly Rate.

Question 14

Do you use AI voices for voiceovers?

Accepted Answer

No, we prioritize authentic, professional-quality audio. AI voices lack the natural warmth and emotion that bring your video to life. All voiceovers are recorded by Madeline using professional microphones for a polished, personal touch.

Question 15

How do I submit music, brand guidelines, or scripts for a video?

Accepted Answer

You can send files or links to itsshowtimevideo@gmail.com prior to filming your video.

Question 16

Can I change my video package after booking?

Accepted Answer

No, video packages cannot be changed after booking. However, you may add additional services up to one day before your event.

Question 17

Do you provide raw footage in your packages?

Accepted Answer

Raw footage is not included in standard packages, but it can be purchased separately. Please contact us for pricing.

Question 18

Are video package prices negotiable?

Accepted Answer

Prices for standard video packages are not negotiable. Custom video projects may be eligible for negotiation depending on the scope and requirements.

Question 19

Can I receive a discount on my video?

Accepted Answer

Discounts are available in certain situations:
- Christian ministries—either a 10% discount is applied or 10% of your video cost will be donated to your cause.
- Monthly promotional discounts.